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Public Class Schedule
Class Schedule (Public)
ITSM Academy is Licensed by the Commission for Independent Education, Florida
 Department of Education.
We offer occupational IT Service Management Professional (ITSMP)® Diplomas. This symbol indicates courses which
accrue ITSMP students
educational clock hours toward their Change Manager, Support Manager and/or Service
Level Manager Diplomas.
Learn more
Looking to achieve your
ITIL
Expert? ITSM Academy's ITIL Expert Pass
is your cost effective solution.
Learn more
Recognized by
the Project Management Institute (PMI®)
as a Global R.E.P. Project Management Professional earn contact hours (PDUs)
for of most courses.
Learn more
Unless otherwise noted,
public classes are held in one of ITSM Academy's Training
Centers, located in
Fort Lauderdale,
Dallas and our satellite center
outside of Washington DC.
Hotel discounts available.
Some delivered in
our Live, Instructor Led
Virtual Classroom - NO
travel required.
All classes available through our
Courseware Licensing Program.
Corporate,
onsite
training available for all courses
above as well as;
- A wide variety of
non-certification Workshops
-
Apollo 13
- AN ITSM CASE EXPERIENCE (Simulation)
- Accredited
ITIL
Practitioner (V2)
-
Visible Ops: The Class
- See Instructor Led
Course
Catalog for full list
-
ITIL®
V3 Foundation Certification Course
ITSM Academy's Accredited ITIL Foundation classes are delivered over three
(3) days.
They are filled with sample documents, hand-on exercises, case studies
and lively discussions. Foundation exam included on last day
of class. Woven through all of our V3 Certification
classes is our unique virtualization Living the Lifecycle®,
which brings processes and concepts to life. The certification exam
is included.
Learn more
about ITIL
Version 3
Accredited ITIL
Foundation Training
|
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Ft. Lauderdale
FL |
Dallas
TX |
Washington DC
(Reston, VA) |
Virtual -
no travel!
learn more |
|
October
13 -
15
Wed
- Fri |
September 21 - 23
Tues
- Thurs |
September 8 - 10
Wed
- Fri
8
Early Bird $
7 |
October 25 - 29
Mon - Fri
1pm-5pm ET |
|
December 1 -
3
Wed
- Fri |
November
16 - 18
Tues
- Thurs
8
Early Bird $
7 |
April 26 - 28
Wed
- Fri |
January
17 - 21
Mon - Fri
9am-1pm ET |
|
learn more |
register |
|
Prerequisite:
Familiarity with IT Service Management
(Preferred) |
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View Onsite Delivery Options |
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ITIL
Expert™: 2
Credits
ITIL Expert Pass
Learn more |
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PMPs earn
22 contact hours or PDUs upon completion of this course.
GSA #GS-02F-0087T.
[View
ITIL V3 Qualification Scheme]
[Full
Course Catalog]
[Print
Public/Virtual Schedule] [Back to Top]
ITIL
V3 Foundation Bridge Certification Course
For
professionals holding previous ITIL (V1/V2) Foundation
certificates and who are interested in the new elements of ITIL
V3 and the impact to their organization. The course provides
candidates interested in advanced courses an accelerated route to V3
knowledge. The certification exam is included.
Delivered as an Live, Instructor Led,
Virtual Class (learn
more), over three (3) days - 4 hours per day.
PMPs
earn
10 contact hours or PDUs upon completion of this course. GSA #GS-02F-0087T.
See
ITIL
Service Manager Bridge
[Print
Public/Virtual Schedule] [Back to Top]
ITIL
Version 3 Capability Certification
Courses
ITSM Academy’s Accredited ITIL
Capability Training allows Process Owners to become not only trained,
but certified, in their area(s) of expertise. Our curriculum delves
heavily into strategies for successful implementation and sustainable
results.
Woven through all of our V3 Certification
classes is our unique virtualization Living the Lifecycle®, which
brings processes and concepts to life. The certification exam is administered on the final day of training.
Accredited ITIL
Capability
Courses
(V3)
ò
CLICK
Course Name to
see Public Schedule |
|
ITIL
Release, Control and
Validation (RCV) |
Change, Release and Deployment Management,
Service Validation and Testing, Service Asset and
Configuration Management, Request Fulfillment, Service
Evaluation and Knowledge Management |
|
ITIL
Operational Support and Analysis(OSA) |
Event Management, Incident Management,
Request Fulfillment, Access Management, Problem Management,
Service Desk, Technical Management, IT Operations
Management, Application Management |
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ITIL
Service Offerings and
Agreements (SOA) |
Service Portfolio Management, Service Catalog
Management, Service Level Management, Demand Management,
Supplier Management, Financial Management and Business
Relationship Management |
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ITIL
Planning, Protection
and Optimization (PPO) |
Availability Management,
Capacity Management,
IT Service Continuity Management,
Information Security Management,
Demand Management |
|
Prerequisite:
Foundation
or
Bridge Certification |
|
Request Brochure |
|
View Onsite Delivery Options |
|
ITIL
Expert™:
4 Credits
ITIL Expert Pass
Pass Details |
|
PMPs earn
38 contact hours or PDUs upon completion of this course.
|
PMPs earn
38 contact hours or PDUs upon completion of this course.
GSA #GS-02F-0087T.
[View
ITIL V3 Qualification Scheme]
[Full
Course Catalog]
[Print
Public/Virtual Schedule] [Back to Top]
ITIL
Version 3 Lifecycle Certification
Courses
ITSM Academy’s Accredited ITIL
Lifecycle (V3) Training covers the management and control of the
activities and techniques within the respective phase of the Lifecycle.
Woven through all of our V3 Certification
classes is our unique virtualization Living the Lifecycle®, which
brings processes and concepts to life. The certification exam is administered on the final day of training.
PMPs earn
22
contact hours or PDUs upon completion of this course.
GSA #GS-02F-0087T.
[View
ITIL V3 Qualification Scheme]
[Full
Course Catalog]
[Print
Public/Virtual Schedule] [Back to Top]
ITIL
Managing Across the Lifecycle Course
Based on all five publications of the ITIL
V3 core library, ITSM Academy’s Managing Across the Lifecycle (MALC)
five (5) day class focuses on the planning, implementation and
optimization of a cohesive, well-managed and sustainable Service
Management program. Course culminates with the ITIL
V3 Managing Across the Lifecycle certification examination.
Successful candidates will receive the designation of ITIL Expert™.
Woven through all of our V3
Certification classes is our unique virtualization Living the
Lifecycle®, which brings processes and concepts to life. The
certification exam is administered on the final day of training.
ITIL
Service Manager Bridge
For learners educated and certified on
ITIL V2 and interested in discovering the differences between
the versions, and the impact to
their organization. The certification exam is administered on the final day of training.
This class leads to the
ITIL Expert™
Certification
PMPs
earn
38 contact hours or PDUs upon completion of this course.
GSA #GS-02F-0087T.
[View
ITIL V3 Qualification Scheme]
[Full
Course Catalog]
[Print
Public/Virtual Schedule] [Back to Top]
Certified
Process Design Engineer (CPDE)®
 This
five (5) day certification course
converts the theory of Process Design into practical application, by
coupling prescriptive advice with hands-on opportunities to analyze,
design, measure and integrate processes.
The knowledge obtained in this course applies to every Service
Management framework, standard and maturity model.
The
Loyalist Certification
Services (LCS)
exam is administered on the final day of class.
The CPDE qualification has been
endorsed
by The APM Group (ITIL's official accreditor) and awarded a credit
value of 1.5 towards the ITIL Expertä.
PMPs
earn
38 contact hours or PDUs upon completion of this course.
GSA #GS-02F-0087T.
[Print
Public/Virtual Schedule] [Back
to Top]
Certified Call Center
Manager (CCCM)
In this three (3) day class, you will learn the art
and science of contact center management. Hone tactical skills you
can utilize every day. Jump-start your center's improvement
initiatives. And, earn the Support industry's most prestigious
credential.
 Microsoft Operations Framework (MOF) Foundation
Microsoft Operations Framework (MOF)
4.0 delivers practical guidance - not just theory - for everyday IT
practices and activities. This guidance helps users establish and
implement reliable, cost-effective IT services. MOF professionals
have access to valuable content, templates and job aids.
MOF is truly (surprisingly!) an agnostic and practical framework. The knowledge gained in
the course applies to all organizations, regardless of the platforms
or applications in use.
Class is delivered as an
Live, Instructor Led,
Virtual Class (learn
more), over
four (4) days - 4 hours per day.
The
EXIN exam
(which is included with class) is web-based, learners choose the
time, place and proctor for their exams.
PMPs
earn
22 contact hours or PDUs upon completion of this course.
GSA #GS-02F-0087T.
[Print
Public/Virtual Schedule] [Back
to Top]
 ISO/IEC
20000 Foundation
Since 2005, ISO/IEC 20000 (also referred to as
ISO 20000 and ISO 20K) has been the international standard for IT Service
Management (ITSM). The ISO/IEC 20000 Certificate, which is issued to
organizations, not individuals, confirms the organization has demonstrated sufficient evidence of a
quality ITSM Program
For organizations not immediately
seeking ISO/IEC 20000 certification, the training provides an
international standard of best practices against which to benchmark
your current ITSM and Service Quality Management programs.
Class is delivered as an
Live, Instructor Led,
Virtual Class (learn
more), over four (4) days - 4 hours per day.
The
EXIN exam
(which is included with class) is web-based, learners choose the
time, place and proctor for their exams.
PMPs
earn
22 contact hours or PDUs upon completion of this course.
GSA #GS-02F-0087T.
[Print
Public/Virtual Schedule] [Back
to Top]
 Apollo 13 –
an ITSM Case Experience™
(Simulation)
Apollo 13 - an ITSM Case
Experience™ is an intensive one day training in
which the ITIL concepts and processes are not only
explained, but also experienced by the course
attendees through the use of an interactive game.
In this training
real life situations taken
from the Apollo 13 mission are simulated.
Course attendees work in teams, playing the roles of the Mission
Operations Ground Crew charged with bringing the crippled craft and
it's crew safely home.
Through the one day session, participants will simulate a 6 to 9
month ITIL project and learn to avoid costly mistakes.
PMPs earn
6 contact hours or PDUs upon completion of this
course.
GSA #GS-02F-0087T.
[Back
to Top]
 ITIL
Version 2 Practitioner Certification
Courses
ITSM Academy’s Accredited ITIL
Practitioner (V2) Training allows Process Owners to become not only trained,
but certified, in their area(s) of expertise. The curriculum delves
heavily into strategies for successful implementation and sustainable
results.
[View
ITIL V3 Qualification Scheme] [Back to Top]
ITIL/ISO/ITSM
Workshops
(Non Certification)
ITSM Academy Workshops are led by Practitioner
/ Subject Matter Experts and are filled with hands-on
exercises, case studies and discussions. ITSM Academy
is committed to providing multiple "Take Homes" to assist
our learners in achieving immediate, tangible results.
PMPs earn contact hours or PDUs upon completion of these courses.
[Full
Course Catalog] [Back
to Top]
 VISIBLE
OPS: THE CLASS
(Non Certification)
Developed in Partnership with the
Information Technology Process Institute (ITPI)
Visible Ops: The Class is based on the
Visible Ops methodology originally introduced in the
Visible Ops Handbook - Implementing ITIL
in 4 Practical and Auditable Steps.
This class answers the question;
“I believe in the need for IT
process improvement . . . But where do I start?”
|
Visible Ops: The Class |
Designed to jumpstart implementation of
IT controls, this class will prove valuable for IT
organizations needing to increase service levels,
decrease costs and increase security and auditability.
Visible Ops: The Class teaches four prescriptive and
self-fueling steps to take an organization from any
starting point to a continually improving, controlled
process.
Based on the
The Visible Ops Handbook, this training imparts
lessons learned and describes a control based entry
point into the world of ITIL.
Visible Ops: The Class
teaches four prescriptive and self-fueling steps to take
an organization from any starting point to a continually
improving, controlled process
|
|
View the Visible Ops Handbook |
|
Prerequisite:
Familiarity with IT Service Management, Change and Release
Management (Preferred) |
|
Deliverables Include:
Implementing Guidelines for Change Management,
Problem Management, Configuration Management, Incident,
Management, Service Modeling and Configuration Categories |
|
Request Brochure |
|
View Onsite Delivery Options |
|
Includes ITSM Academy's
From Chaos to Controlä |
PMPs earn
14 contact hours or PDUs upon completion of this
course.
[Full
Course Catalog] [Back
to Top]
See ITSM Academy
Public and Virtual Class
Terms and Conditions.
To receive a FREE
onsite training roadmap,
call us at 888-872-ITSM (4876) and ask to speak with one of our
Corporate Education Managers, or
Contact Us.
All classes available for Corporate, on-site delivery
and through our innovate, cost-saving
Courseware Licensing Program.
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Need a reminder?
If you're not quite ready to register for one of these Training Classes but don't want to miss out,
let us do the remembering for you.
ITSM Academy is continually updating this Classroom Schedule.
If you are interested in training
which don't you currently see listed on the site, please feel free to
Contact Us
with class requests. |
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