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Class Schedule (Public) 


Looking to achieve your ITIL Expert?  ITSM Academy's ITIL Expert Pass is your cost effective solution.  Learn more  Already have ITIL Certs? Contact us to apply those credits, and receive an even greater discount!


Recognized by the Project Management Institute (PMI®) as a Global R.E.P. Project Management Professional earn contact hours (PDUs) for of most courses.  Learn more


Most ITSM Academy courses include GAME ON! AN INTERACTIVE LEARNING EXPERIENCE® and learners have access to our Learner Portal - my.itsmacademy.com


Unless otherwise noted, public classes are held in ITSM Academy's Virtual Classrooms and Training Centers, located in Fort Lauderdale and our satellite centers across the US.  Hotel discounts available.

Or in our Live, Instructor Led Virtual Classroom - NO travel required.


All classes available through our Courseware Licensing Program.


Corporate, onsite training available for all courses above as well as;

   - Workshops - filled with hands-on exercises, case studies and discussions

   - Apollo 13 - AN ITSM CASE EXPERIENCE (Simulation)

   - Visible Ops: The Class

   - See Instructor Led Course Catalog for full list -


 ITIL® Foundation Certification Course
 

ITSM Academy's Accredited ITIL Foundation classes are delivered over three (3) days.  They are filled with sample documents, hand-on exercises, case studies and lively discussions.  Foundation exam included on last day of class.   Woven through all of our ITIL Certification classes are our unique GAME ON! An Interactive Learning Experience®, and Living the Lifecycle®, which brings processes and concepts to life. The certification exam is included.

Accredited ITIL Foundation Training

$1,495 per learner

Ft. Lauderdale, FL

February 3 - 5
Tuesday
-
Thursday

Virtual -

no travel!

What is a Virtual Classroom?

December 1 - 5
Monday
- Friday

1pm - 5pm ET

8 Early Bird $ 7

January 12 - 16

Monday - Friday

1pm - 5pm ET

Accredited ITIL Foundation Training

learn more register

Prerequisite: Familiarity with IT Service Management (Preferred)

ITIL Course Pre-Read Diagram

View Onsite Delivery Options 

ITIL Expert2 Credits

ITIL Expert Pass & PassPLUS  Learn more

PMPs earn 22 contact hours or PDUs upon completion of this course. 

[View ITIL Qualification Scheme] [Full Course Catalog]

[Print Public/Virtual Schedule] [Back to Top]


ITIL Capability Certification Courses

ITSM Academy’s Accredited ITIL Capability Training allows Process Owners to become not only trained, but certified, in their area(s) of expertise. Our curriculum delves heavily into strategies for successful implementation and sustainable results.

Woven through all of our Certification classes is our unique virtualization Living the Lifecycle®, which brings processes and concepts to life. The certification exam is administered on the final day of training.

Accredited ITIL Capability Courses

$2,995 per learner

ò CLICK Course Name to see Public Schedule

ITIL Release, Control and Validation (RCV)

Change, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management

ITIL Operational Support and Analysis

(OSA)

Event Management, Incident Management, Request Fulfillment, Access Management, Problem Management, Service Desk, Technical Management, IT Operations Management, Application Management

ITIL Service Offerings and Agreements (SOA)

Service Portfolio Management, Service Catalog Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management

ITIL Planning, Protection and Optimization (PPO)

Availability Management,
Capacity Management,
IT Service Continuity Management,
Information Security Management,
Demand Management

Prerequisite: Foundation or Bridge Certification

ITIL Course Pre-Read Diagram

Request Brochure

View Onsite Delivery Options

ITIL Expert4 Credits

ITIL Expert Pass & PassPLUS  Pass Details

PMPs earn 38 contact hours or PDUs upon completion of this course.

ITIL Release, Control & Validation (RCV) Training

Virtual Classroom

Monday - Friday

January 12 - 16

9am - 2pm ET

learn more register

Ft. Lauderdale

Monday - Friday

April 6 - 10

ITIL Expert Pass & PassPLUS   Pass Details

ITIL Operational Support & Analysis  (OSA) Training

Virtual Classroom

Monday - Friday

November 10 - 14

12pm - 5pm ET

learn more register

Ft. Lauderdale

Monday - Friday

March 2 - 6

ITIL Expert Pass & PassPLUS  Pass Details

ITIL Service Offerings & Agreements (SOA) Training

Ft. Lauderdale

Monday - Friday

February 23 - 27

learn more register

Virtual Classroom

Monday - Friday

May 4 - 8

12pm - 5pm ET

ITIL Expert Pass & PassPLUS  

Pass Details

ITIL Planning Protection & Optimization (PPO) Training

Virtual Classroom

Monday - Friday

June 1 - 5

12pm - 5pm ET

learn more register

ITIL Expert Pass & PassPLUS 

Pass Details

ITSM Academy was 1st US Training Provider to achieve ITIL Accreditation - read more

PMPs earn 38 contact hours or PDUs upon completion of this course.

[View ITIL Qualification Scheme] [Full Course Catalog]

[Print Public/Virtual Schedule [Back to Top]


ITIL Lifecycle Certification Courses

ITSM Academy’s Accredited ITIL Lifecycle Training covers the management and control of the activities and techniques within the respective phase of the Lifecycle.

Woven through all of our Certification classes is our unique virtualization Living the Lifecycle®, which brings processes and concepts to life. The certification exam is included with the class.

Accredited ITIL - Lifecycle Courses

$1,995 per learner

Click Course Name to see Public Schedule

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

What is a Virtual Classroom?

Prerequisite: ITIL Foundation or Bridge Certification

ITIL Course Pre-Read Diagram

Request Brochure

View Onsite Delivery Options

ITIL Expert3 Credits

ITIL Expert Pass & PassPLUS 

Pass Details

PMPs earn 22 contact hours or PDUs upon completion of this course.

 ITIL Service Strategy Training

Virtual Classroom

Monday - Friday

March 23 - 27

9am - 2pm ET

8 Early Bird $ 7

learn more register

Virtual Classroom

Monday - Friday

July 6 - 10

12pm - 5pm ET

ITIL Expert Pass & PassPLUS  

Pass Details

ITIL Service Design Training

Cincinnati / Virtual (learner's choice)

Tuesday - Thursday

November 4 - 6

9am - 5:30pm ET

learn more register

Virtual Classroom

Monday - Friday

February 9 - 13

12pm - 5pm ET

ITIL Expert Pass & PassPLUS 

Pass Details

Service Transition Training

Virtual Classroom

Monday - Friday

December 15 - 19

9am - 2pm ET

8 Early Bird $ 7

learn more register

Virtual Classroom

Monday - Friday

March 9 - 13

12pm - 5pm ET

ITIL Expert Pass & PassPLUS 

Pass Details

ITIL Service Operation Training

Virtual Classroom

Monday - Friday

April 20 - 24

12pm - 5pm ET

learn more register

Virtual Classroom

Monday - Friday

July 27 - 31

9am - 2pm ET

ITIL Expert Pass & PassPLUS  

Pass Details

ITIL Continual Service Improvement (CSI) Training

Virtual Classroom

Monday - Friday

February 16 - 20

9am - 2pm ET

learn more register

Virtual Classroom

Monday - Friday

June 1 - 5

9am - 2pm ET

ITIL Expert Pass & PassPLUS  

Pass Details

What is a Virtual Classroom?

ITSM Academy was 1st US Training Provider to achieve ITIL Accreditation - read more

PMPs earn 22 contact hours or PDUs upon completion of this course.

[View ITIL Qualification Scheme] [Full Course Catalog]

[Print Public/Virtual Schedule [Back to Top]


ITIL Managing Across the Lifecycle (MALC) Course

Based on all five publications of the ITIL core library, ITSM Academy’s Managing Across the Lifecycle (MALC) five (5) day class focuses on the planning, implementation and optimization of a cohesive, well-managed and sustainable Service Management program.    Course culminates with the MALC certification examination.   Successful candidates will receive the designation of ITIL Expert.

Woven through all of our Certification classes is our unique virtualization Living the Lifecycle®, which brings processes and concepts to life. The certification exam is administered on the final day of training.

Accredited ITIL Managing Across the Lifecycle (MALC)

$2,995 per learner

Ft. Lauderdale, FL

Monday - Friday

December 8 - 12

learn more

Ft. Lauderdale, FL

Monday - Friday

March 16 - 20

Prerequisite: ITIL Foundation or Bridge Certification, plus a minimum of 15 credits through formal Service Lifecycle or Service Capability Stream qualifications.

ITIL Course Pre-Read Diagram

Request Brochure

View Onsite Delivery Options

ITIL Expert5 Credits

PMPs earn 38 contact hours or PDUs upon completion of this course.

[View ITIL Qualification Scheme] [Full Course Catalog]

[Print Public/Virtual Schedule] [Back to Top]


Certified Process Design Engineer (CPDE)®

This five (5) day certification course converts the theory of Process Design into practical application, by coupling prescriptive advice with hands-on opportunities to analyze, design, measure and integrate processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model. 

The Loyalist Certification Services (LCS) exam is administered on the final day of class.  The CPDE qualification has been endorsed by ITIL's official accreditor and awarded a credit value of 1.5 towards the ITIL Expert.  

Accredited Certified Process Design Engineer

$2,995 per learner

Virtual Classroom

Monday - Friday

January 26 - 30

12pm - 5pm ET

8 Early Bird $ 7

learn more

Ft. Lauderdale

Monday - Friday

March 23 - 27

See how others are using their CPDE knowledge!

CPDE in Action

Prerequisite (Recommended): Foundation Certification in ITIL, ISO/IEC 20000 or COBIT

Request Brochure

View Onsite Delivery Options

ITIL Expert 1.5 Credits - until 3/31/2015

ITIL Expert PassPLUS   Pass Details

The APM Group Endorses CPDE

and awards 1.5 ITIL Credits - read more

PMPs earn 38 contact hours or PDUs upon completion of this course.


ISO/IEC 20000 Foundation Bridge

The ISO/IEC 20000 Foundation Bridge course is designed for IT professionals certified in the IT Infrastructure Library (ITIL) looking to learn, and become certified in, the international Standard for IT Service Management (ITSM), ISO/IEC 20000.  Download White Paper to Learn More.

This one (1) day ITIL-to-ISO Bridge class is intended to introduce learners to the ISO/IEC 20000 Standard, it principles and the steps needed to achieve ISO/IEC 20000 certification for their organization. 

Class is delivered as an Live, Instructor Led, Virtual Class (learn more), over two (2) days - 4 hours per day.  The independent exam (which is included with class) is web-based; learners choose the time and place for their exams.

Accredited ISO/IEC 20000 Foundation Bridge

1 day ITIL-to-ISO

$599 per learner

Virtual Classroom

Tuesday - Wednesday

February 17 - 18

1 - 5pm ET

learn more register
What is a Virtual Classroom?

Prerequisite: ITIL Foundation

Request Brochure

View Onsite Delivery Options

PMPs earn 8 contact hours or PDUs upon completion of this course.

[Print Public/Virtual Schedule] [Back to Top]

 


DevOpsAgile ITSM® 

ITSM Academy is currently offering four (4) courses in our groundbreaking Agile ITSM education framework. 

 

Two (2) Certification Course; DevOps Foundation and Agile Service Management Foundation.  These 16-hour courses are delivered as a Live, Instructor-led, Virtual Classes (learn more), over four (4) days - 4 hours per day.  

 

Successfully passing (65%) the web-based, 60 minute examination, consisting of 40 multiple-choice questions, leads to the DevOps Foundation Certificate and/or the Agile Service Management Foundation Certificate

 

Both classes include experiential exercises, GAME ON! An Interactive Learning Experience® and access to ITSM Academy’s Learner Portal.

 

DevOps Foundation

$995 per learner

Virtual Classroom

Tuesday - Friday

December 2 - 5

1pm - 5pm ET

learn more register

Virtual Classroom

Tuesday - Friday

March 3 - 6

12pm - 4pm ET

What is a Virtual Classroom?

Prerequisite:

An understanding of IT services and the service lifecycle is recommended

View Onsite Delivery Options

PMPs earn 16 contact hours or PDUs upon completion of this course.

Agile Service Management Foundation

$995 per learner

Virtual Classroom

Tuesday - Friday

November 4 - 7

12pm - 4pm ET

learn more register

Virtual Classroom

Tuesday - Friday

January 27 - 30

12pm - 4pm ET

What is a Virtual Classroom?

Prerequisite:

Familiarity with IT Service Management (ITSM) processes and ITIL is recommended

View Onsite Delivery Options

PMPs earn 16 contact hours or PDUs upon completion of this course.

DevOps Overview

$199 per learner

Virtual Classroom

Friday, November 14

9am - 1pm ET

learn more register

Virtual Classroom

Tuesday, February 10

10am - 2pm ET

This 4-hour course provides an introduction to DevOps, the cultural phenomenon that is enabling organizations to develop, deploy and operate quality software faster to meet business needs.

PMPs earn 4 contact hours or PDUs upon completion of this course.

Accredited Certified ScrumMaster (CSM)

$1,295 per learner

coming soon

This 2-day course covers the principles of Scrum as required to become a Certified ScrumMaster®.  We cover all materials required by the Scrum Alliance and prepare attendees to successfully achieve their Certified ScrumMaster certification. The independent, open-book, exam is administered post class.

Prerequisite: Class Pre-Reading is provided at registration

Request Brochure

View Onsite Delivery Options

PMPs earn 16 contact hours or PDUs upon completion of this course.


ITIL/ISO/ITSM Workshops

(Non Certification)

ITSM Academy Workshops are led by Practitioner / Subject Matter Experts and are filled with hands-on exercises, case studies and discussions.  ITSM Academy is committed to providing multiple "Take Homes" to assist our learners in achieving immediate, tangible results. 

See a full list of ITSM Workshops

See details and dates for our new DevOps Workshop

[Back to Top]


See ITSM Academy Public and Virtual Class Terms and Conditions.


To receive a FREE onsite training roadmap, call us at 888-872-ITSM (4876) and ask to speak with one of our Corporate Education Managers, or Contact Us All classes available for Corporate, on-site delivery and through our innovate, cost-saving Courseware Licensing Program.

 

Need a reminder?
If you're not quite ready to register for one of these Training Classes but don't want to miss out, let us do the remembering for you.

ITSM Academy is continually updating this Classroom Schedule.  If you are interested in training which don't you currently see listed on the site, please feel free to Contact Us with class requests.

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