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Whitepapers

Our Blog is updated weekly, please search here for up-to-date content

ITSM PROFESSOR BLOG

Published Date	White Paper	Download
January 2009	A Case for ITIL Return on Investment (ROI) Whitepaper	PDF
May 2013	Introduction to SCRUM	PDF
July 2013	ITSM Process Design and Improvement: The Basics	PDF
October 2013	ITIL - The Basics	PDF
October 2013	ITSM Academy Metrics Monster	PDF
April 2014	ITIL Experts in Action	PDF
April 2014	CPDEs In Action	PDF
May 2015	ITIL Lifecycle or Capability - Which is Right for You?	Video
March 2015	The Agile Service Management Guide	PDF
June 2015	AXELOS ITSM Academy ITIL Value Graphics	PDF
June 2015	AXELOS ITSM Importance of ITIL	PDF
July 2015	DevOps The Basics	PDF
January 2016	ITIL Qualification Scheme & Role-Based Training Matrix	PDF

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