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Whitepapers
Our Blog is updated weekly, please search here for up-to-date content
| Published Date | White Paper | Download |
| February 2019 | What is ITIL 4? | |
| January 2019 | ITIL 4 Qualification Scheme & Role-Based Training Matrix | |
| December 2018 | What is ITIL 3/2011? | |
| June 2018 | Exam Taking Tips - InfoGraph | |
| August 2017 | Personal Action Plan - Worksheet | |
| January 2016 | ITIL 2011 Qualification Scheme & Role-Based Training Matrix | |
| July 2015 | DevOps The Basics | |
| June 2015 | AXELOS ITSM Importance of ITIL | |
| June 2015 | AXELOS ITSM Academy ITIL Value Graphics | |
| March 2015 | The Agile Service Management Guide | |
| May 2015 | ITIL Lifecycle or Capability - Which is Right for You? | Video |
| April 2014 | CPDEs In Action | |
| April 2014 | ITIL Experts in Action | |
| October 2013 | ITSM Academy Metrics Monster | |
| October 2013 | ITIL - The Basics | |
| July 2013 | ITSM Process Design and Improvement: The Basics | |
| May 2013 | Introduction to SCRUM | |
| January 2009 | A Case for ITIL Return on Investment (ROI) Whitepaper |
