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Whitepapers
Our blog is updated weekly, please search ITSM PROFESSOR BLOG for the most up-to-date content.
Published Date | White Paper | Download |
September 2020 | What is SRE? | |
August 2020 | What is Continuous Testing? | |
July 2020 | What is DevOps? | |
May 2020 | What is ITIL 4 High Velocity IT (HVIT)? | |
January 2020 | What is Essence of eXperience? | |
December 2019 | What is Agile Service Management? | |
October 2019 | What is DevOps? | |
August 2019 | What is Lean? | |
February 2019 | What is ITIL 4? | |
January 2019 | ITIL 4 Qualification Scheme & Role-Based Training Matrix | |
December 2018 | What is ITIL 3/2011? | |
June 2018 | Exam Taking Tips - InfoGraph | |
August 2017 | Personal Action Plan - Worksheet | |
January 2016 | ITIL 2011 Qualification Scheme & Role-Based Training Matrix | |
July 2015 | DevOps The Basics | |
June 2015 | AXELOS ITSM Importance of ITIL | |
June 2015 | AXELOS ITSM Academy ITIL Value Graphics | |
March 2015 | The Agile Service Management Guide | |
April 2014 | CPDEs In Action | |
April 2014 | ITIL Experts in Action | |
October 2013 | ITSM Academy Metrics Monster | |
July 2013 | ITSM Process Design and Improvement: The Basics | |
May 2013 | Introduction to SCRUM | |
January 2009 | A Case for ITIL Return on Investment (ROI) Whitepaper |