The Metrics Monster Returns! with Mike Cardinal Jan 18th 2018 Complimentary Webinar - Thursday, January 18th at 11:00 am ET Presenter: Michael Cardinal, TEK Systems The monster lurking in the corridors is a problem. This monster is not your garde … read more
Process Integration, Metrics and Expectations Posted by Cid Tyer on Apr 16th 2014 Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor … read more
Incident Management Metrics: A University of Miami Case Study Posted by Cid Tyer on Oct 19th 2011 Download the: Slide Deck Q&A Report Call Monitor Template Service Request Eval. Template … read more
Webinar: The Metrics Monster Posted by Cid Tyer on Apr 15th 2009 Download the: Slide Deck … read more