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ITSM Academy

The Journey to ITIL Expert (and Trainer) with Jeff Jensen (TAOS)

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Presenter: Jeff Jensen, Service Management Lead, Taos Mountain, LLC

What is the value of moving past ITIL Foundation and working your way to ITIL Expert? How do you make progress on achieving this while working full time at the same time? What are the different options and paths to take? What do you gain by achieving the ITIL Expert certification? And how do you continually apply what you have learned, and cement the knowledge and best practices into your daily work life? Come join us as we explore this journey.

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View our ITIL Managing Across the Lifecycle course

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  • Jeff Jensen
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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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