Webinar Archives
State of ITSM and... 2023
Dec 19th 2022
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager
As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effec
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The Evolution and Future State of the Service Management Office
Jul 29th 2019
Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader
With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean
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The Anatomy of XLA: Experience Level Agreements
Apr 18th 2019
Presenter: Alan Nance, FISM, Managing Partner XLACollab... thought leader, innovator, creative disruptor.
Service Management exists to guarantee a valuable experience to custo
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Agile Transformation at Scale with Dr. Gail Ferreira
Posted by Eric Montijo on Apr 21st 2016
Presenter:
Dr. Gail Ferreira, Agile Practice Leader,
MATRIX Resources, San Francisco Center of Excellence
Rapid scale directly impacts all levels of decision-making, planning, executi
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