Putting the Go in Governance Sep 16th 2021 Presenter: Greg Sanker, Senior IT Leader Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And th … read more
Introducing ITIL Practitioner, with Donna Knapp Posted by Eric Montijo on Mar 17th 2016 Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This excit … read more
Establishing a Business Process Group with Elaine Wong Posted by Cid Tyer on Aug 14th 2013 Download the: Slide Deck … read more
Configuration Management at Idaho National Laboratory Posted by Cid Tyer on Jul 20th 2011 Download the: Slide Deck Q&A Report … read more