Webinar Archives
ITIL Hacks That Work!
Jun 6th 2022
Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet
ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse you
… read more
Employability with ITIL4 – New Industry Trends
Nov 4th 2021
Presenter: Gaurav Shekhar of University of Texas at Dallas
Employability with ITIL4 – New Industry Trends
What will be discussed:
latest employment trends
how the industry
… read more
Where? Oh Where, Have my Processes (and Roles) Gone?
Jun 4th 2021
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need to continually improve has
… read more
ITIL 4® Ask Me Anything with Lou Hunnebeck and Donna Knapp
Aug 3rd 2020
Presenters: Lou Hunnebeck, Principal Advisor, DXC Technology & Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar
ITIL 4® Direct, Plan & Improve - Ask Me Anything&n
… read more
ITIL® 4 DSV - Drive Stakeholder Value
May 7th 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar
How to Create a Great Customer Experience
A key activity in the ITIL 4 service value chain is 'en
… read more