Webinar Archives
ITIL® 4 DSV - Drive Stakeholder Value
May 7th 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar
How to Create a Great Customer Experience
A key activity in the ITIL 4 service value chain is 'en
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Change Control in ITIL4: So Much More Than a New Name
Jun 27th 2019
Presenter: Greg Sanker, CIO, Author, speaker and practitioner with over 30 years of global IT experience
Every organization makes changes on a daily basis, and every change has the pot
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ITIL 4. The Next Evolution.
Dec 13th 2018
Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author
Join us for an introduction to ITIL 4. We’ll share – at a high level – key ITIL 4 concepts and how those concepts
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