Webinar Archives

What Would Deming Do?

What Would Deming Do?

Mar 17th 2022

Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the past … read more
State of ITSM and... 2022

State of ITSM and... 2022

Dec 22nd 2021

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to h … read more
Service Management Transformation @BMC

Service Management Transformation @BMC

Sep 21st 2021

Presenter: Blaine Bryant, Senior Director IS&T Service Governance, BMC Join us as Blaine highlights how BMC IS&T organized to enable and accelerate its digital service management strat … read more