ESM and the Big Re-Think Sep 15th 2022 Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC The shift to enterprise service management is increasing complexity, but fortunately giving new life to some o … read more
Managing the Flow of Feedback Aug 18th 2022 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers. … read more
ITIL Hacks That Work! Jul 21st 2022 Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse yo … read more
What Would Deming Do? May 19th 2022 Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the pas … read more
State of ITSM and... 2022 Jan 20th 2022 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to … read more