Webinar Archives
Adding Value with Change Management
Jan 28th 2020
Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech - Complimentary Webinar
Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL
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The Future of Service and Support: "A Brave New World"
Aug 17th 2019
Presenter: Jeff Rumburg, Managing Partner at MetricNet
IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring
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The Evolution and Future State of the Service Management Office
Jul 29th 2019
Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader
With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean
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Service Portfolio - Preparing for the Future of your Organization
May 17th 2018
Presenter: Michael Cardinal
The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio
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BRM - Helping Converge Business and IT
Posted by Eric Montijo on Feb 18th 2016
The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic
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