Adding Value with Change Management Feb 20th 2020 Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL v4), designed to help contr … read more
The Future of Service and Support: "A Brave New World" Aug 16th 2019 Presenter: Jeff Rumburg, Managing Partner at MetricNet IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring … read more
The Evolution and Future State of the Service Management Office Jul 29th 2019 Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean … read more
Service Portfolio - Preparing for the Future of your Organization May 17th 2018 Presenter: Michael Cardinal The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio … read more
BRM - Helping Converge Business and IT Posted by Eric Montijo on Feb 18th 2016 The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic … read more