Webinar Archives
5 Ways ITSM Can Support DevOp
Posted by Eric Montijo on May 17th 2016
Presenters: Jayne Groll, and Lisa Schwartz co-founder ITSM Academy
There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not
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DevOps Ask the Experts
Posted by Cid Tyer on Oct 14th 2015
DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools?
Jayne Groll and Donna Knapp w
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Putting the “People” Back in People, Process and Technology
Posted by Cid Tyer on Sep 15th 2015
With the growth of technology and the rise of process to get things accomplished, we often leave out the key part of "People, Process and Technology"--the "People". The common element in any organi
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ITIL + PRINCE2 = Success! with Lisa Hodges of Cornerstone Service Management
Posted by Cid Tyer on Aug 20th 2015
In this webinar Lisa Hodges will explain how PRINCE2 – the most widely adopted project management approach in the world – offers a proven, practical approach to organizing, managing, and executing
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How to Get It Going With Little or No Budget
Posted by Cid Tyer on Jul 15th 2015
In this webinar you will learn how to get CSI started and accepted into your culture. You will learn tips and tricks for making small incremental improvements that go a long way toward your Continu
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