Webinar Archives
BRM - Helping Converge Business and IT
Posted by Eric Montijo on Feb 18th 2016
The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic
… read more
The Agile Process Owner with Donna Knapp
Posted by Cid Tyer on Nov 19th 2015
Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz
… read more
DevOps Ask the Experts
Posted by Cid Tyer on Oct 14th 2015
DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools?
Jayne Groll and Donna Knapp w
… read more
The Service Desk of the Future
Posted by Cid Tyer on Oct 16th 2013
Download the:
Slide Deck
Q&A Report
… read more
Webinar: Lessons from the ITSM Trenches
Posted by Cid Tyer on Jun 15th 2011
Download the:
Slide Deck
Q&A Report
… read more