Lead Success, Don't Manage Failure! with Carlos Casanova, K2 Solutions Posted by Cid Tyer on Mar 20th 2013 Webinar Presented on: March 21, 2013 The virtues of successful executives are those that express confidence, trust, stability and leadership; and this don't come with just having the title. Embarkin … read more
Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami Posted by Cid Tyer on Nov 14th 2012 Download the: Slide Deck Q&A Report Whitepaper … read more
When IT Fails: A Business Novel with Gene Kim, former CTO of Tripwire Posted by Cid Tyer on Aug 15th 2012 Download the: Slide Deck Q&A Report … read more
Crafting ITSM Service Catalogs that Work Posted by Cid Tyer on Nov 16th 2011 Download the:Slide Deck Q&A Report … read more
Incident Management Metrics: A University of Miami Case Study Posted by Cid Tyer on Oct 19th 2011 Download the: Slide Deck Q&A Report Call Monitor Template Service Request Eval. Template … read more