Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami Posted by Cid Tyer on Nov 14th 2012 Download the: Slide Deck Q&A Report Whitepaper … read more
Crafting ITSM Service Catalogs that Work Posted by Cid Tyer on Nov 16th 2011 Download the:Slide Deck Q&A Report … read more
Configuration Management at Idaho National Laboratory Posted by Cid Tyer on Jul 20th 2011 Download the: Slide Deck Q&A Report … read more
Webinar: Lessons from the ITSM Trenches Posted by Cid Tyer on Jun 15th 2011 Download the: Slide Deck Q&A Report … read more
We don’t like our Service Management Tool Posted by Cid Tyer on Apr 20th 2011 Download the: Slide Deck Q&A Report … read more