State of ITSM and DevOps 2018, with Donna Knapp Feb 15th 2018 Complimentary Webinar - Thursday, February 15 at 11:00 am ET Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Both IT service management (ITSM) and DevOps are at cr … read more
Introducing ITIL Practitioner, with Donna Knapp Posted by Eric Montijo on Mar 17th 2016 Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This excit … read more
BRM - Helping Converge Business and IT Posted by Eric Montijo on Feb 18th 2016 The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic … read more
The Agile Process Owner with Donna Knapp Posted by Cid Tyer on Nov 19th 2015 Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz … read more
DevOps Ask the Experts Posted by Cid Tyer on Oct 14th 2015 DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools? Jayne Groll and Donna Knapp w … read more