Webinar Archives
ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity
Jun 6th 2022
Complimentary Webinar
Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet
ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the
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What Would Deming Do?
Mar 17th 2022
Complimentary Webinar
Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera
It’s tempting to think that the problems and challenges that organizations are currently facing are
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State of ITSM and... 2022
Dec 22nd 2021
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for di
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Making the Transition: ITIL v3 to ITIL 4
Aug 2nd 2021
Complimentary Webinar
Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy
With ITIL v3 heading in to retirement, organizations are looking ahead
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State of ITSM and... 2021
Jan 8th 2021
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
To say that 2020 was a challenging year would be an understatement. As enterprises acce
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