Webinar Archives
You've Spent the $ - Please Make the Most of It!
Jun 15th 2023
Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe.
The disconnect bet
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State of ITSM and... 2023
Jan 26th 2023
Presenter: Donna Knapp, Curriculum Development Manager
As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effects. We simultaneously need t
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Managing the Flow of Feedback
Aug 18th 2022
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers.
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ITIL Hacks That Work!
Jul 21st 2022
Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet
ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse yo
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What Would Deming Do?
May 19th 2022
Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera
It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the pas
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