Webinar Archives

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introduc … read more

Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe. The disconnect betw … read more

Presenter: Donna Knapp, Curriculum Development Manager As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effects. We simultaneously need to … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers. … read more