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ITSM Academy

Service Leadership’s 9 Guiding Principles: Keys to Successful Change

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Complimentary Webinar - Thursday, October 19 at 11:00 am ET

Presenter: Lou Hunnebeck, co-author of the ITIL Practitioner Guidance and Principal Advisor, Fruition Partners, a DXC Technology Company

Whether planning, designing and deploying a new service or conducting ongoing continual improvement activities, ITIL has defined 9 principles to use to guide service management initiatives. In our session we will explore the nine principles and share practical examples of how service leaders can leverage them to change behaviors and drive results.

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