Modernizing Service Management Processes with Self Service Access
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Presenter: Nick Schneider, Lean Consultant/Managing Partner, Sumplify
Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and Operations organizations are experiencing growing pressure to modernize established IT Service Management (ITSM) processes and practices. The impetus is help streamline and accelerate software and service delivery to safely improve their organization’s speed, agility and responsiveness to the market.
This presentation provides real world experiences and practical guidance on how to modernize key processes with self-service access (SSA) to safely empower software developers with autonomy, feedback loops and visibility across the end-to-end Service Deliver Lifecycle.
Motivated by the ideas presented? Print a Personal Action Plan to capture them.
Our ITSM For DevOps course covers modernizing processes, particularly Change Management.
ITSM Academy has partnered with Sumplify to offer Self Service Assessments and a correlating training program.