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ITSM Academy

Webinar Archives

State of ITSM and... 2023

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Complimentary Webinar

Presenter: Donna Knapp, Curriculum Development Manager

State of ITSM and... 2023

As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effects. We simultaneously need to address emerging trends that are shaping our digital world. Join us to hear about the top issues facing enterprise IT organizations in 2023 as they struggle to modernize their IT service management (ITSM) capabilities, and align their ITSM practices with Agile, Lean, DevOps and Site Reliability Engineering (SRE) ways of working. Learn also how upskilling your teams can help you to avoid getting stuck in the middle of your transformation efforts.

  • Download the slide deck
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • ITSM
  • IT Service Management
  • IT SM
  • Transformation
  • Agile
  • Lean
  • DevOps
  • SRE
  • Site Reliability
  • Upskilling
  • Modernize
  • Donna Knapp
  • webinar
  • Enterprise

Introducing ITSM Essentials

Complimentary Webinar Presenter: Donna Knapp, ITSM Academy & Troy DuMoulin, Pink Elephant Join our Curriculum Development Manager, Donna Knapp, and Troy DuMoulin of Pink Elephant for a lively conversation around our newest course, ITSM Essentials. Download the slide deck Listen to the recording Motivated by the ideas presented? Print a Personal Action Plan to capture them.

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Fright Night - What Went Wrong and Why

Complimentary Webinar Presented by: Jeff Jensen, Founder & Principal @I Train IT Leaders Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University Jon Leighton, Head of Customer Engagement & Advocacy @Nexthink Come for the laughs, stay for the knowledge! Jeff, Debra, and Jon will begin by amusing us with sometimes bizarre, sometimes ludicrous situations they have witnessed... and then how they [...]

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ESM and the Big Re-Think: sustainable ESM with the USM Method

Complimentary Webinar Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC The shift to enterprise service management is increasing complexity, but fortunately giving new life to some old thinking can help you establish a sustainable management system for enterprise services. Join us for the big re-think and find out how to simplify and sustain enterprise service [...]

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Managing the Flow of Feedback

Complimentary Webinar Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers. However, equally important is the flow of feedback from customers to the decision-makers, designers, and developers who can use it to create even greater value. [...]

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ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity

Complimentary Webinar Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse yourself in the world of ITIL. Yet most ITIL initiatives fall short of expectations, and the advent of ITIL4 has only exacerbated the situation. An emerging [...]

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What Would Deming Do?

Complimentary Webinar Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the past provides valuable lessons that we can use to navigate the present, as well as guidance for the future. Many of the great historical thought leaders such [...]

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State of ITSM and... 2022

Complimentary Webinar Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to hear about the top issues facing enterprise IT organizations in 2022 as they struggle to modernize their IT service management (ITSM) capabilities, and [...]

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Employability with ITIL4 – New Industry Trends

Complimentary Webinar Presenter: Gaurav Shekhar of University of Texas at Dallas Employability with ITIL4 – New Industry Trends  What will be discussed:  Latest Employment trends  How the industry is moving to ITIL 4 Demand for ITIL 4 Motivated by the ideas presented? Print a Personal Action Plan to capture them.

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Service Management Transformation @BMC

Complimentary Webinar Presenter: Blaine Bryant, Senior Director IS&T Service Governance, BMC Join us as Blaine highlights how BMC IS&T organized to enable and accelerate its digital service management strategy with an accent on service management excellence and delivering business outcomes. This digital service management strategy is a key enabler of BMC’s mission to become an Autonomous Digital [...]

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