What is CPDE?
...What is CPDE?
Based on The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management, the CPDE certification recognizes the important role that a skilled process design engineer plays within an organization. Rather than reinventing the wheel, a CPDE is able to use proven practices to quickly achieve a comprehensive understanding of an organization’s IT service management capabilities, level of maturity and improvement opportunities. To speed up the design, improvement and implementation of IT service management processes, a skilled CPDE is also able to leverage and adapt available IT service management, process maturity and quality management frameworks and standards.
Want to see what CPDE can do for your organization? CPDE in Action by industry.