Webinar Archives
Secrets of a ScrumMaster: Agile for the Service Desk
Posted by Cid Tyer on May 20th 2015
Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro
… read more
Evolving Service Catalogs Start To Support The Broker Approach
Posted by Cid Tyer on Nov 19th 2014
Download the:
Slide Deck
Q&A Report
Sample Service Catalog
… read more
Leveraging Agile and Lean to Transform Your Organization
Posted by Cid Tyer on Oct 15th 2014
Download the:
Slide Deck
… read more
What the Olympics Teaches Us About Agile
Posted by Cid Tyer on Sep 17th 2014
Download the:
Slide Deck
… read more
Tell the Story With Business Value Dashboards
Posted by Cid Tyer on Aug 20th 2014
Download the:
Q&A Report
… read more