Putting the “People” Back in People, Process and Technology Posted by Cid Tyer on Sep 15th 2015 With the growth of technology and the rise of process to get things accomplished, we often leave out the key part of "People, Process and Technology"--the "People". The common element in any organi … read more
Integrating ITSM Frameworks, Standards and Processes Posted by Cid Tyer on Jan 19th 2011 Download the: Slide Deck Q&A Report … read more
How ITSM could've helped avert the crisis Posted by Cid Tyer on Jan 14th 2009 Download the: Slide Deck Q&A Report … read more