What is Agile Service Management? And Why Is it Important? Posted by Cid Tyer on Jul 23rd 2014 Download the: Slide Deck Q&A Report … read more
Converting a Budget Deficit Into an Innovation Surplus Posted by Cid Tyer on Jun 18th 2014 The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile … read more
Process Integration, Metrics and Expectations Posted by Cid Tyer on Apr 16th 2014 Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor … read more
Certified ScrumMaster (CSM) Round Table with Jayne Groll and Donna Knapp Posted by Cid Tyer on Feb 19th 2014 Download the: Slide Deck Q&A Report … read more
What is DevOps? Posted by Cid Tyer on Jan 15th 2014 This webinar introduces attendees to DevOps, the cultural and professional phenomenon that is rocking the IT world. By encouraging better collaboration, communication and integration between de … read more