Webinar Archives
SRE Roundtable with 4 DevOps Ambassadors
Jul 16th 2020
Presenter: SRE Roundtable with 4 DevOps Ambassadors - Complimentary Webinar
A roundtable conversation about Site Reliability Engineering (SRE).
Please join us as four of the DevOps Institute
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ITIL® 4 DSV - Drive Stakeholder Value
May 21st 2020
Presenter: Donna Knapp, Curriculum Development Manager, ITSM AcademyHow to Create a Great Customer Experience
A key activity in the ITIL 4 service value chain is 'engage'. One reason why this act
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Adding Value with Change Management
Feb 20th 2020
Presenter: Vicki Rogers, Senior Manager of Change, Georgia Tech
Learn how Georgia Tech adopted the IT change management process (AKA change enablement practice in ITIL v4), designed to help contr
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ITIL 4 Guiding Principles
Jan 16th 2020
Presenter: Rose Gibson, ITSM Academy
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The V*A*L*U*E Formula
May 16th 2019
Presenter: Ken Wendle,
Author, speaker, consultant and instructor
A common thread shared by almost every best practice or methodology – from ITIL to Lean to
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