Secrets of a ScrumMaster: Agile for the Service Desk Posted by Cid Tyer on May 20th 2015 Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro … read more
Evolving Service Catalogs Start To Support The Broker Approach Posted by Cid Tyer on Nov 19th 2014 Download the: Slide Deck Q&A Report Sample Service Catalog … read more
Leveraging Agile and Lean to Transform Your Organization Posted by Cid Tyer on Oct 15th 2014 Download the: Slide Deck … read more
What the Olympics Teaches Us About Agile Posted by Cid Tyer on Sep 17th 2014 Download the: Slide Deck … read more
Tell the Story With Business Value Dashboards Posted by Cid Tyer on Aug 20th 2014 Download the: Q&A Report … read more