Webinar Archives

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess … read more

Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this we … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introduc … read more

Presenter: Michael Cardinal, BPO, Thirdera ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a be … read more

Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe. The disconnect betw … read more