Managing Across the ITIL Service Lifecycle Posted by Cid Tyer on Mar 17th 2010 Download the: Slide Deck Q&A Report … read more
Knowledge is Power-Turning Data into Wisdom within an SKMS Posted by Cid Tyer on Jul 22nd 2009 Download the: Slide Deck Q&A Report … read more
Key Ingredient for ITSM Success: Program Management Posted by Cid Tyer on May 20th 2009 Download the: Slide Deck Q&A Report … read more
Webinar: The Metrics Monster Posted by Cid Tyer on Apr 15th 2009 Download the: Slide Deck … read more
How to Leverage an ITSM Framework to Achieve Green IT Goals Posted by Cid Tyer on Mar 18th 2009 Download the: Slide Deck Q&A Report … read more