Process Maturity: It's Not About the Numbers! Posted by Cid Tyer on Jan 23rd 2013 View the RecordingCheck out Donna's book, The ITSM Process Design Guide. … read more
Leveraging Process Design: True Results, True Value with Andrew Wilson Posted by Cid Tyer on Dec 12th 2012 View the Recording. Download the: Slide Deck Q&A Report Process Development … read more
Is ITIL Really Worth the Effort? with Doug Tyre, University of Miami Posted by Cid Tyer on Nov 14th 2012 Download the: Slide Deck Q&A Report Whitepaper … read more
Change Management: One University's Evolution Posted by Cid Tyer on Oct 17th 2012 Download the: Slide Deck Q&A Report … read more