Webinar Archives
Getting and Keeping Executive Buy-in for your ITSM program
Feb 7th 2024
Presenter: David Cannon & Ken Jarvis, PeopleCert
Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webinar focu
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State of ITSM and... 2024
Jan 3rd 2024
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess
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A Practitioner's Perspective - with Mike Weaver
Apr 3rd 2023
Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements
Join us for practitioner Mike Weaver's take on topics such as guiding principles of an organization & their appl
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Putting the People back in People, Process, Technology (PPT)
Mar 13th 2023
Presenter: Mike Cardinal, Director BPMO - US, Thirdera
When it comes to doing service management, we are often hyper focused on the technology, or even the processes that use the technology. But in
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ESM and the Big Re-Think
Aug 30th 2022
Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC
The shift to enterprise service management is increasing complexity, but fortunately giving new life to some ol
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