Putting the “People” Back in People, Process and Technology Posted by Cid Tyer on Sep 15th 2015 With the growth of technology and the rise of process to get things accomplished, we often leave out the key part of "People, Process and Technology"--the "People". The common element in any organi … read more
Effective Questioning for ITSM with Michael Cardinal, ITSM Academy Posted by Cid Tyer on Apr 11th 2012 Download the: Slide Deck Q&A Report … read more