How AI will Affect ITSM Programs May 17th 2024 Presenter: Mark Hinkle, CEO & Founder, Peripety Labs Mark will guide us through the transformative impact of Artificial Intelligence (AI) on ITSM programs, tracing its evolution f … read more
Top Trends in Enterprise Architecture Apr 18th 2024 Presenter: Charles Betz, VP/Principal Analyst, Forrester Research Forrester Research has sponsored the international Enterprise Architecture awards since 2010, and as of 2023 this is now in pa … read more
The Joy of Power Skills Mar 21st 2024 Presenter: Sean McClean, Master Trainer Unlock the doors to personal and professional success by delving into "The Joy of Power Skills". This webinar aims to explore the profound impact of power sk … read more
Getting and Keeping Executive Buy-in for your ITSM program Feb 15th 2024 Presenter: David Cannon & Ken Jarvis, PeopleCert Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webinar foc … read more
State of ITSM and... 2024 Jan 18th 2024 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to asses … read more