Webinar Archives

Presenter: David Cannon & Ken Jarvis, PeopleCert Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webinar focu … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introduc … read more

Presenter: Michael Cardinal, BPMO, Thirdera ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a best p … read more

Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements Join us for practitioner Mike Weaver's take on topics such as guiding principles of an organization & their application, … read more