Webinar Archives

Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means of governing them? In this we … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some of the first practices introduc … read more

Presenter: Michael Cardinal, BPO, Thirdera ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not only does it give you a be … read more

Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements Join us for practitioner Mike Weaver's take on topics such as guiding principles of an organization & their application, … read more

Presenter: Mike Cardinal, Director BPMO - US, Thirdera When it comes to doing service management, we are often hyper focused on the technology, or even the processes that use the technology. But in … read more