Business Strategy Assurance via "ITIL 4 Guiding Principles" (with examples) Feb 20th 2025 Presenter: Rose Gibson, ITIL Master Join us for an insightful webinar designed to empower you to confidently craft, refine, and adapt your business strategy for lasting success. Discover how to lever … read more
State of ITSM and... 2025: Trends and Insights for the Year Ahead Jan 16th 2025 Presenter: Donna Knapp, Curriculum Development Manager Join us for our highly anticipated annual webinar, The State of ITSM in 2025, where we explore the latest trends, challenges, and oppo … read more
AI and ITSM walk into a bar - An Experience To Remember Nov 21st 2024 Presenter: Simone Jo Moore, SJM Humanising IT Let's explore the intersection of Artificial Intelligence (AI) and IT Service Management (ITSM). Be it ITIL, DevOps, Agile or other princip … read more
Optimizing Value Streams and Processes with AI Oct 17th 2024 Presenter: Donna Knapp, Curriculum Development Manager Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associ … read more
Why Effective Business Relationships = Transformational Leadership Aug 16th 2024 Presenter: Michael W. Kublin, President, PeopleTek Coaching During this interactive webinar, Mike will guide attendees through a self-discovery tool, helping them assess their individual perf … read more