How to Get It Going With Little or No Budget Posted by Cid Tyer on Jul 15th 2015 In this webinar you will learn how to get CSI started and accepted into your culture. You will learn tips and tricks for making small incremental improvements that go a long way toward your Continu … read more
Leveraging Agile and Lean to Transform Your Organization Posted by Cid Tyer on Oct 15th 2014 Download the: Slide Deck … read more
Tell the Story With Business Value Dashboards Posted by Cid Tyer on Aug 20th 2014 Download the: Q&A Report … read more
Converting a Budget Deficit Into an Innovation Surplus Posted by Cid Tyer on Jun 18th 2014 The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agile … read more
Process Integration, Metrics and Expectations Posted by Cid Tyer on Apr 16th 2014 Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and repor … read more