Using Models for Incident, Change, Problem and Request Posted by Cid Tyer on Aug 18th 2010 Download the: Slide Deck Q&A Report … read more
Succeeding with Service Agreements Posted by Cid Tyer on Jul 14th 2010 Download the: Slide Deck Q&A Report … read more
Your Role as a Leader in IT Service Management Posted by Cid Tyer on May 19th 2010 Download the: Slide Deck Q&A Report … read more
Managing Across the ITIL Service Lifecycle Posted by Cid Tyer on Mar 17th 2010 Download the: Slide Deck Q&A Report … read more
Knowledge is Power-Turning Data into Wisdom within an SKMS Posted by Cid Tyer on Jul 22nd 2009 Download the: Slide Deck Q&A Report … read more