Implementing ITIL Change Management in a Global Organization Posted by Cid Tyer on Feb 16th 2011 Download the: Slide Deck Q&A Report … read more
Integrating ITSM Frameworks, Standards and Processes Posted by Cid Tyer on Jan 19th 2011 Download the: Slide Deck Q&A Report … read more
Keeping the End Goal in Mind with Kyna Autrey & Joseph Bryson, SAIC Posted by Cid Tyer on Nov 17th 2010 Download the: Slide Deck Q&A Report … read more
Rock n Roles, Responsibilities and Resources Posted by Cid Tyer on Oct 13th 2010 Download the: Slide Deck Q&A Report Lifecycle Approach to Service Management Roles White Paper … read more
Building a Tradition of Service Excellence Posted by Cid Tyer on Sep 15th 2010 Download the: Slide Deck Q&A Report … read more