Webinar Archives
Putting the People back in People, Process, Technology (PPT)
Mar 13th 2023
Complimentary Webinar
Presenter: Mike Cardinal, Director BPMO - US, Thirdera
When it comes to doing service management, we are often hyper focused on the technology, or even the
… read more
State of ITSM and... 2023
Dec 19th 2022
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager
As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effec
… read more
Fright Night - What Went Wrong and Why
Oct 6th 2022
Complimentary Webinar Presented by:
Jeff Jensen, Founder & Principal @I Train IT Leaders
Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University
… read more
What Would Deming Do?
Mar 17th 2022
Complimentary Webinar
Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera
It’s tempting to think that the problems and challenges that organizations are currently facing are
… read more
State of ITSM and... 2022
Dec 22nd 2021
Complimentary Webinar
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for di
… read more