Webinar: Putting the PRO in PROcess Design Posted by Cid Tyer on Sep 17th 2008 Download the: Slide Deck Q&A Report … read more
Webinar: Role with IT(IL) - V3 Roles and Responsibilities Posted by Cid Tyer on Aug 20th 2008 Download the: Slide Deck Q&A Report … read more
Service Management Definitions Posted by Cid Tyer on Jun 18th 2008 Download the: Slide Deck Q&A Report … read more
Apples, Oranges and ITIL Posted by Cid Tyer on Apr 16th 2008 Download the: Slide Deck Q&A Report … read more
How to Play the Game of Good Service Management Posted by Cid Tyer on Mar 12th 2008 Download the: Slide Deck Q&A Report … read more