Webinar Archives
BRM - Helping Converge Business and IT
Posted by Eric Montijo on Feb 18th 2016
The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT servic
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DevOps Ask the Experts
Posted by Cid Tyer on Oct 14th 2015
DevOps is emerging as an industry buzz word. What does DevOps mean? Is it relevant to enterprise IT? How does it relate to ITIL/ITSM, Agile, Lean and tools?
Jayne Groll and Donna Knapp w
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What the Olympics Teaches Us About Agile
Posted by Cid Tyer on Sep 17th 2014
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Slide Deck
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DevOps: Moving Beyond Early Adopters to Pragmatic Acceptance
Posted by Cid Tyer on May 14th 2014
Just about every technology trend over the last 30 years has followed a similar pattern. Originally championed by a dedicated core of enthusiasts, it gathers adherents among those willing to li
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Process Integration, Metrics and Setting Expectations with Donna Knapp
Posted by Cid Tyer on Apr 16th 2014
Frameworks and standards such as ITIL, KCS and ISO/IEC 20000 promote an integrated process approach. Using business-centric examples, this session shows how to design service desk metrics and r
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