Using Six Sigma to Drive Service Desk Improvement Posted by Cid Tyer on Feb 8th 2012 Download the: Slide Deck Q&A Report … read more
Linking Customer and Employee Satisfaction with Donna Knapp Posted by Cid Tyer on Feb 8th 2012 Download the: Slide Deck Q&A Report … read more
A Peeps Eye view of IT Service Management Posted by Cid Tyer on Jan 11th 2012 Webinar Presented on: January 12, 2012 Download the: Slide Deck Q&A Report … read more
Crafting ITSM Service Catalogs that Work Posted by Cid Tyer on Nov 16th 2011 Download the:Slide Deck Q&A Report … read more
Incident Management Metrics: A University of Miami Case Study Posted by Cid Tyer on Oct 19th 2011 Download the: Slide Deck Q&A Report Call Monitor Template Service Request Eval. Template … read more