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ITSM Academy

Webinar Archives

WEBINAR: Agile Service Management - Where ITIL Meets Agile, with Donna Knapp

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy IT service management (ITSM)/ITIL processes must accommodate two speeds of IT – the traditional mode that must maintain checks and balances and focus on predictability, and the agile, DevOps mode that needs to move quickly with a focus on innovation and exploration. One size ITSM processes do [...]

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WEBINAR: Preparing for Digital Business with Matt Hooper

Preparing for Digital Business an ITSM Academy Webinar from ITSM Academy, Inc. Complimentary Webinar - Thursday, October 20th at 11:00 am EDT Presenter: Matt Hooper ITSM Evangelist, LANDESK Software All facets of the business demand innovation from IT, but preparing for it requires scope, timing, vision, understanding the competitive landscape, and innovative [...]

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WEBINAR: Single Point of Contact (SPOC) - One Goal, One Journey to the Road to Success, with Eddie Vidal

Presenter: Eddie Vidal, EJV Corporation The road to success for organizational change is often met with roadblocks and detours, rarely following a straight, simple path. Changing long-standing processes and team members’ roles to reach the ultimate goal of Single Point of Contact (SPOC) is a challenging journey. In this session, attendees will learn how one organization [...]

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Webinar: Services - Cutting Through the Confusion, with Michael Cardinal

Complimentary Webinar - Thursday, August 18th at 11:00 am EDT Presenter: Michael Cardinal, TEK Systems Services: Can they be any more confusing? It is not always clear as to how to define, design and implement services. This session seeks to provide simple and straight forward ways to make services work for an organization. Some key takeaways include [...]

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WEBINAR: Own Your Career, with Shavon Lindley, Women Evolution

Do you look forward to going to work? How much time are you spending on projects that really fuel you? Are you confident you will get recognition for all your hard work? Have you found the right mentor to help guide you along the way? Join Shavon for an interactive discussion of specific strategies on [...]

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WEBINAR - 5 Ways ITSM Can Support DevOp with Jayne Groll

Presenter: Jayne Groll, co-founder, ITSM Academy There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not negate the need for service management, it validates it – with some adaptation to be faster and more agile. This webinar will demonstrate five ways that [...]

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WEBINAR: Agile Transformation at Scale with Dr. Gail Ferreira

Presenter: Dr. Gail Ferreira, Agile Practice Leader, MATRIX Resources, San Francisco Center of Excellence Rapid scale directly impacts all levels of decision-making, planning, execution, culture, and communications for executives in hypergrowth companies. In this session, we will discuss how to organize, support, and tailor agile practices for teams and sub-teams in companies with a rapid growth [...]

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Webinar: Introducing ITIL Practitioner, with Donna Knapp

Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This exciting and pragmatic new course is designed to help individuals develop the critical competencies needed to adapt ITIL practices to their organizations’ circumstances, [...]

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Webinar: Business Relationship Management - Helping Converge Business and IT

The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate and control IT services. What exactly is a BRM? Is there synergy between BRMs and ITSM? This session will provide an introduction to the BRM role and its role in [...]

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Webinar: Beyond the KB - Turning Data into Wisdom, Michael Cardinal, TEK Systems

Many organizations live perceiving Knowledge Management begins and ends with a Knowledge Base. However, a more robust Knowledge Management process exists. The KM process is a pipeline to Continual Service Improvement. This session will provide insight and methods for developing and implementing a more comprehensive Knowledge Management process leading to improvement throughout the enterprise. This [...]

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