Webinar Archives

Complimentary Webinar Presenter: Neil Keating, Co-Founder and Chief Experience Officer, Bright Horse What do XLAs mean for existing SLAs? How do you start? Is there a best practice and means … read more

Complimentary Webinar Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy According to a recent survey, incident, service request, and problem management are commonly some o … read more

Complimentary Webinar Presenter: Michael Cardinal, BPO, Thirdera ITSM Academy's Certified Process Design Engineer (CPDE) course is packed with practical tips and hints on process design. Not … read more

Complimentary Webinar Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon … read more

Complimentary Webinar Presenter: Gabrielle Davidsen, Managing Partner, Gartner Consulting Have you ever questioned your career choices and how they support your purpose in life? Personal bran … read more