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ITSM Academy

Webinar Archives

The Art & Science of Updating ITIL®

Presenters: The AXELOS Team AXELOS has announced plans to update the world’s most widely-adopted framework for service management. This session summarizes the update and discusses ITIL's continued relevance as a proven tested framework.  PLEASE NOTE: No dates / timelines were provided in the session. Motivated by the ideas presented? Print a Personal Action Plan to capture them. Download the slide [...]

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Service Portfolio - Preparing for the Future of your Organization

Presenter: Michael Cardinal The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio Management process. But how do you go about setting up and implementing a Service Portfolio?  This webinar helps answer that question and provide other hints and tips [...]

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Reimagining IT Change Management for DevOps & Cloud

Presenters: JT Giri, CEO & Co-founder, nClouds and Clive D’Souza, Global Head of Business Development - Service Catalog, Amazon Web Services Cloud computing is delivering faster idea-to-cash, a resilient, secure and elastic infrastructure, and immediate access to innovative DevOps services. But increased user access and pace that come with cloud are driving a volume and velocity of IT [...]

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CSI - Status Quo or Status Whoa?

Recording (click image below) Slide Deck (click image to the right)  Presenter: Brad Utterback, ITSM Consultant and Trainer Whoa is often used to "stop" motion. But it is also an idiom for something that causes us to pay attention. For example, something that's new, creative and a game changer for the business. Continual Service Improvement is a set [...]

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WEBINAR: State of ITSM and DevOps 2018, with Donna Knapp

Complimentary Webinar - Thursday, February 15 at 11:00 am ET Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Both IT service management (ITSM) and DevOps are at critical crossroads. As enterprises strive to speed innovation and deliver on digital business initiatives, IT organizations are undergoing a transformation. Join us to hear about the top issues facing [...]

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WEBINAR: The Metrics Monster Returns! with Mike Cardinal

Complimentary Webinar - Thursday, January 18th at 11:00 am ET Presenter: Michael Cardinal, TEK Systems The monster lurking in the corridors is a problem. This monster is not your garden-variety type of problem. You know the kind; something that a well implemented Problem Management process could deal with and eliminate. No, this creature is of mythical scale. [...]

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WEBINAR: The ROI of ITSM: Know Your Financial Impact!

Complimentary Webinar - Thursday, November 16 at 11:00 am ET Presenter: Jeff Rumburg, Co-founder and CEO of MetricNet Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI [...]

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WEBINAR: Service Leadership’s 9 Guiding Principles: Keys to Successful Change

Complimentary Webinar - Thursday, October 19 at 11:00 am ET Presenter: Lou Hunnebeck, co-author of the ITIL Practitioner Guidance and Principal Advisor, Fruition Partners, a DXC Technology Company Whether planning, designing and deploying a new service or conducting ongoing continual improvement activities, ITIL has defined 9 principles to use to guide service management initiatives. In [...]

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WEBINAR: How to Become a Great DevOps Leader, with Mustafa Kapadia

Complimentary Webinar - Wednesday, September 20 at 11:00 am ET Presenter: Mustafa Kapadia, Service Line Leader, IBM The ideal DevOps Leader is a tactical or strategic individual who helps design, influence, implement or motivate the cultural transformation proven to be a critical success factor in DevOps adoption. The most successful DevOps leaders understand the human dynamics of [...]

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WEBINAR: Putting the Pro in Process Design, with Donna Knapp

Complimentary Webinar - Thursday, August 17 at 11:00 am ET Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Movements such as DevOps and Site Reliability Engineering (SRE) are introducing new ways of working for IT organizations. For these movements to succeed, organizations must continuously improve and in some cases completely reengineer their IT Service Management (ITSM) processes. [...]

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