This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognized certificate.

The ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.

About the Accredited ITIL 4 Foundation Course:

• Get ITIL Foundation qualified online at your own pace
• 180 days online access - Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner
• Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
• Tutor support available via email

 Easy to absorb lessons covering ITIL terminology, concepts, practices and value.

Course Contents:

• 26 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
• Module 1: Key Concepts of Service Management
• Module 2: The Guiding Principles of ITIL
• Module 3: Service Management and Value
• Module 4: ITIL Practices Introduction
• Module 5: ITIL Practices Deep Dive
• Module 6: Course Recap and Exam Preparation
• Includes video tutorials, study guides and quizzes
• Study duration: 12 hours

See course sample lesson video.

Pre-requisites:

• This course does not require any existing knowledge of the ITIL framework
• There are no mandatory pre-requisites for the exam

See the Terms of Use for technical requirements

Exam Details:

• Exam duration: 60 minutes.
• Exam format: closed book, multiple choice
• Exam delivery: online, webcam proctored. Read about online exams here.
• Exam can be purchased with the course, see options above.
• Exam pass mark: 65% (26/40 questions).
• Exam language: extra time is available for non-native English speakers. Contact us for current translation availability.
• Exam value: 2 ITIL credits.

Access starts as soon as you log-in, or after 28 days from purchase – whichever is sooner. Purchased extensions are made active from the original expiration date.

This elearning is are offered by ITSM Academy/IT Training Zone Ltd. AXELOS Limited ATO