Beyond the KB - Turning Data into Wisdom, Michael Cardinal Posted by Cid Tyer on Jan 21st 2016 Many organizations live perceiving Knowledge Management begins and ends with a Knowledge Base. However, a more robust Knowledge Management process exists. The KM process is a pipeline to Continual Service Improvement. This session will provide insight and methods for developing and implementing a more comprehensive Knowledge Management process leading to improvement throughout the enterprise. This session will cover design of the KM process, DIKW and its usages, the KM-CSI connection, knowledge repositories and much more. Download the: Slide Deck Facebook Email Print Linkedin