Secrets of a ScrumMaster: Agile for the Service Desk Posted by Cid Tyer on May 20th 2015 Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro … read more
Certified ScrumMaster (CSM) Round Table with Jayne Groll and Donna Knapp Posted by Cid Tyer on Feb 19th 2014 Download the: Slide Deck Q&A Report … read more