Webinar Archives
Agile Transformation at Scale with Dr. Gail Ferreira
Posted by Eric Montijo on Apr 21st 2016
Presenter:
Dr. Gail Ferreira, Agile Practice Leader,
MATRIX Resources, San Francisco Center of Excellence
Rapid scale directly impacts all levels of decision-making, planning, executi
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The Agile Process Owner with Donna Knapp
Posted by Cid Tyer on Nov 19th 2015
Today’s IT organizations must be built on ITSM policies and processes that facilitate speed and change. So who ensures that ITSM processes are designed with ‘just enough’ control to meet an organiz
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Secrets of a ScrumMaster: Agile Practices for the Service Desk with Donna Knapp
Posted by Cid Tyer on May 20th 2015
Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro
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