ITIL Hacks That Work! Jul 21st 2022 Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse yo … read more
The Metrics Of Shift Left Feb 18th 2021 Presenter: Jeff Rumburg, Managing Partner, MetricNet Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from … read more
Using Models for Incident, Change, Problem and Request Posted by Cid Tyer on Aug 18th 2010 Download the: Slide Deck Q&A Report … read more