How AI will Affect ITSM Programs May 17th 2024 Presenter: Mark Hinkle, CEO & Founder, Peripety Labs Mark will guide us through the transformative impact of Artificial Intelligence (AI) on ITSM programs, tracing its evolution f … read more
State of ITSM and... 2024 Jan 18th 2024 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to asses … read more
You've Spent the $ - Please Make the Most of It! Jun 15th 2023 Lisa Schwartz, ITSM Academy Founder, and CXO is irked, bothered, miffed, and upset and she isn't going to take it any longer! Guest speakers include Donna Knapp and Sharon Beebe. The disconnect bet … read more
ESM and the Big Re-Think Sep 15th 2022 Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC The shift to enterprise service management is increasing complexity, but fortunately giving new life to some o … read more
An Introduction to SIAM Mar 18th 2021 Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services Service Integration and Management (SIAM) has long been used “across the pond” to help organiz … read more