What is DevOps? Posted by Cid Tyer on Jan 15th 2014 This webinar introduces attendees to DevOps, the cultural and professional phenomenon that is rocking the IT world. By encouraging better collaboration, communication and integration between de … read more
Establishing a Business Process Group with Elaine Wong Posted by Cid Tyer on Aug 14th 2013 Download the: Slide Deck … read more
IT Business Relationship Management for Success with Ibrahim K Jackson Posted by Cid Tyer on May 22nd 2013 Download the: Slide Deck Q&A Report … read more
Incident Management Metrics: A University of Miami Case Study Posted by Cid Tyer on Oct 19th 2011 Download the: Slide Deck Q&A Report Call Monitor Template Service Request Eval. Template … read more
Rock n Roles, Responsibilities and Resources Posted by Cid Tyer on Oct 13th 2010 Download the: Slide Deck Q&A Report Lifecycle Approach to Service Management Roles White Paper … read more